business-ethics-en

Business Ethics

1. Ethics in the Business Operation
2. Code of Conduct for the Executives
3. Prohibited Practice for the Executives
4. Determination of Punishment for the Executives
5. Code of Conduct for the Employees
6. Penalty Provisions for Employees
7. Epilogue

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  1. Ethics in the Business Operation

The company will conduct and supervise the employees who are involved in business operations following the business ethics as follows.
  • Do the business with honesty and operate the business along with social responsibility legally and ethically.
  • Treat the customers rightly in the issues of product and service without discrimination.
  • Operate the business with a standard operating system and good control by using full knowledge and abilities carefully with sufficient information and evidence which can be referenced as well as complying with the relevant laws and regulations strictly.
  • Do not reveal the customer information that has been known from operating the business. The information should normally be reserved and not be disclosed, unless it is a disclosure according to the legal duty.
  • Allow the customer to complain about the incompleteness of the product and service.
  • Present news and information of the product and service correctly and completely.
  • Follow terms and conditions with the customer rightly. If the terms and conditions cannot be complied with, the employees must immediately notify the customer in order to seek a solution together.
 
  1. Code of Conduct for the Executives

All employees who are in executive level must comply with all rules, regulations, announcements and orders of the company and of the directors who are in the above level. To indicate as follows.
  • Must support the policies and the compliance with regulations, orders, agreements, announcements, or circulars which strictly announce to the employees.
  • Must perform their own duties loyally and rightly, as well as reporting the situation that might cause the damage to the company’s reputation and assets as soon as possible.
  • Must be polite and respectful to the colleagues.
  • Must work with intention and effort together with maintaining the company’s principles and good governance for the purpose of being an excellent role model for the general employees and for the company’s progress following the conscientiousness
  • Must strictly maintain the advantages and secrecy of company, client, or any relevant business that the company does not want to disclose. To publish any information associated with a company's finance and individual, it must be done in the proper way, which is permitted only, and must be done carefully and effectively. Therefore, throughout the period of being an employee of the company and after the termination of being the employees of the company, all employees agree to keep the aforementioned confidential information confidential. If it is disclosed or sent to others or used for any matter other than the performance of duties for the company, the employees agree to be responsible to indemnify for the damage to the company as actually happened in all respects.
  • Administrate by adhering to morality and ethics, together with promoting morality and ethics at all levels of the company, as well as monitoring and solving the conflict of interests that might occur in the company.
  • Must closely manage the subordinates by having justice and having no bias.
  • Must be ready to work as a team and be able to listen to the opinions of others.
  • Must follow, support, and control the subordinates to follow the company rules and regulations in the use of computer systems, computer data, computer traffic data of the company strictly in order to ensure that the use of the company’s computers is right according to the computer, copyright, or any relevant laws as well as in order to prevent the damage to the company’s reputation and image.
 
  1. Prohibited Practice for the Executives

All employees who are in executive level have to refrain from acting or behaving in a way that leads to the dishonour of the company and of themselves. To indicate as follows.
  • Spend the working time of the company doing other things or taking personal advantages.
  • Operate the same conditions of business and in the competition with the company business either for personal or other advantages, as well as being a shareholder, who has power to control the company, that could harm the company directly or indirectly.
  • Behave themselves in the way that might cause the dishonour towards the position and company dignity.
  • Inform or use the untruthful message or conceal the actual message that the company should be informed.
  • Work with carelessness, and act with an inappropriate performance towards the duties of a good executive in order to complete the task correctly and honestly.
  • Conceal or distort the truth in order to gain their own or other advantages which might cause the damage to the company either directly or indirectly.
  • Break the civil and criminal laws, which cause the damage to oneself or others whether on purpose or not.
  • Reveal wage, salary, and the increasing salary rate of oneself or others whether on purpose or not.
  • Request, or consent to receive the tribute, or any advantages from clients, business partners, business competitors, or any other ones who do the business with the company, as well as having entertainment, proved that it is beyond reasonableness, except tradition’s gifts, normal business entertainment, or business promotion expenses, which bring a trading reputation in order to exchange according to custom. However, if all aforementioned stuff is worth more than 20,000 baht, they must inform the directors who are in the director level immediately.
  • Provide bribery either directly or through the third party, and/or use the power inappropriately towards the state representatives, clients, or business partners which is considered as a contradiction to the company’s policies.
  • Add, shorten, or edit the records or any information by any means in order to change or distort the operation’s result and the accounting record to be false for any purpose.
  • Make a payment or arrange the business intentionally or make a belief that part of the particular payment or business arrangement serve the other purposes apart from the purposes stated in the documents in order to make a payment or arrange the business.
  • Be the one who has insolvency or have a legal reason to assume that one has an insolent debt.
  • Do not preserve the intellectual property information of the company or the companies which come from the performance of the employee's duties.
  • Imitate other people's work and intellectual property.
  • Take actions to gain the advantages for oneself or others improperly.
  • Allow non-purchasing department requests the support from clients or business partners (if it is necessary to request the aforementioned support for the advantages of the company, the various departments will be allowed to consult with the purchasing department who will be responsible for the operation, except for the mutual marketing activities, the marketing team from marketing and business development department will be responsible for the operation).
  • Ignore or allow any person to seek the advantages, access, or interfere with the computer system, computer data, and computer traffic data of the company improperly, or without the permission of the company, as well as intentionally support, or allow such event, containing with service provider’s misconduct according to computer laws, copyright laws, or other relevant laws, to be occurred or exited.
  1. Determination of Punishment for the Executives

A general violation: the executives will receive a written warning letter which will identify the nature of the violation and the underlying cause of the violation as well. However, the particular executives will be provided the opportunity to dispute the allegation to the director. If the matter cannot be solved, the aforementioned matter will be presented to the board of directors in order to be considered and the decision of the board of directors is final. If there is a second violation or there are no correct actions towards the first violation from the executives as warned, the particular executives will be subject to disciplinary action strictly which might include dismissal as well.
A serious violation: it includes providing or receiving bribery, fraud, disclosure of confidential information or intellectual property of the company to the third party, any actions that can dishonour the company reputation, concealing or underreporting the information/ conferences/ or significant documents to the directors. The company might consider dismissing the executives without compensation and also without the necessity to issue a written warning letter.
 
  1. Code of Conduct for the Employees

In order to promote an excellent and proficient performance, the employees should follow the code of conduct as follows.
  • The employees should loyally work along with the effort and diligence, as well as should improve the performance efficiency to be better for the advantages of oneself and the company.
  • The employees should comply with the company’s working rules and regulations strictly.
  • The employees should be in unity, should support each other, and should not make a conflict which will lead to damage towards others and the company.
  • The employees should be respectful with one another and should avoid disclosing and talking about the stories of others in both working and personal matters in the manner that can cause damage to both the employees themselves and to the company.
  • The employee should avoid accepting the gift that might make oneself uncomfortable to work in the future; however, if the employees cannot avoid it, the employees should inform the directors immediately.
  • The employees must not use their positions or benefit from work to seek the personal or partisan advantages or to compete in business with the company.
  • The employees should treat the customers and business partners with honesty and equality.
  • The employees should preserve the confidentiality of customers, business partners and organizations strictly.
  • The employee should report the matter to the directors quickly when the particular matter may affect the operation or reputation of the company.
  • The employees should maintain the benefits and the assets of the company in good conditions so that the employees can utilize them to the fullest, as well as should save them from wasting, damage, or premature deterioration.
 
  1. Penalty Provisions for Employees

In the case that the employees behave in a manner that creates a conflict of interest to the company, the employees will be considered according to the company’s organizational structure and work regulations. However, the department will preliminarily consider and then summarize the matter for forwarding to the higher-level directions and the relevant department in order to make a decision and specify the appropriate penalties further. Additionally, in the case that the conflict of interest is serious, is able to create massive damage, and cannot be under the judgement of the department, the matter will be brought to the company’s management section to consider the penalties further.
Determination of Punishment
  • Verbal Admonition
  • Letter of Written Admonition
  • Wage Deduction
  • Suspension
  • Dismissal without Paying Compensation under the Labour Protect Act
  • Legal Proceedings
 
  1. Epilogue

This code of business conducts is a discipline that the executives and the employees need to understand and comply with; moreover, the executives and employees are not allowed to act contrary to the business ethics and this code of business conducts. If there is any ambiguity or matter other than what has been specified in the practice, the executives and employees should consult with the director (higher-level than oneself) in order to jointly consider the solutions and find the appropriate actions further.